Returns/Exchange Policy

How do I return an item purchased online?

If you are not completely satisfied with your Chaka purchase or gift and wish to return it, please return the package within 30 days.

Use the shipping carrier most convenient for you, and send the package to the following address:

Chaka MarketBridge
Returns Department
3412 Fiddlers Ridge Pkwy
Williamsburg VA 23185

Upon receipt of your return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes. If the item was a gift, or a purchase receipt is not available, credit will be given as a Chaka gift card. Shipping fees are non-refundable.

If you have questions about our return policy, email Customer Assistance at info@chakamarketbridge.com or call (877) 852-8998.

Can I exchange an purchased item for another?

  • Exchanges are handled as a return and reorder.
  • Use the shipping carrier most convenient for you, and send the package to the following address:

    Chaka MarketBridge
    Returns Department
    3412 Fiddlers Ridge Pkwy
    Williamsburg, VA 23185
  • When we receive your exchange item, we will issue a full refund to the credit card used for the original transaction, for the cost of the item including taxes.
  • Shipping fees are non-refundable.
  • If you have questions about our exchange policy, email Customer Assistance at info@chakamarketbridge.com or call (877) 852-8998.

What if my purchased item arrives damaged?

If your item arrives damaged we will work with you to replace it as quickly as possible.

  • Email Customer Assistance at info@chakamarketbridge.com or call (877) 852-8998 for assistance with your damage claim.
  • Please reference the seven-digit order number found in the order confirmation email.

I have other questions, whom should I contact?

If you have any questions about our return, exchange, or damage policies, please contact Chaka Customer Assistance by email at info@chakamarketbridge.com or call (877) 852-8998 between 8:00am and 4:30pm EST (if no one is available, please leave a message with your name, order reference number, and your phone number and we will call back as soon as possible).

 
 

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