Ordering/Payments FAQs

Placing Orders

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) via our secure payment network. At Checkout, you will also have the option to pay via Paypal if you desire.

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When can I expect my order to arrive?
In general, orders are shipped within two days of order placement, via the shipping method you choose at checkout. Learn more about our freight services on the Shipping / Delivery FAQ.

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Order Status

Did Chaka receive my order?
After you place an order, you will see a confirmation screen that includes your order number. You will also receive a confirmation email that includes an order summary.

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How do I know what's happening with my order?
You will receive a shipping confirmation email with a tracking number when your order is shipped.

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When can I expect my order to arrive?
In general, orders are shipped within two days of order placement, via the United States Postal Service. Learn more about our freight services on the Shipping/Delivery FAQ page.

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My order is incomplete. What can I do?
Contact Chaka at (877) 852-8998 . You will need your order number for reference, which is included in the order summary and order shipment emails we send.

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An item I purchased arrived damaged. What can I do?
Contact Chaka at (877) 852-8998. You will need your order number for reference, which is included in order confirmation and order shipment emails we send. Please also read our damage policy.

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My order contained the wrong merchandise? What can I do?
Contact Chaka at (877) 852-8998. You will need your order number for reference, which is included in order confirmation and order shipment emails we send.

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Items Not Available Online

The item I want to purchase is no longer available. Will Chaka backorder the item?
Because we partner with artisans from remote communities around the world, we cannot guarantee the availability of out-of-stock items. However we do maintain extremely close relationships with each of our artisans and would be happy to try to accommodate your request! Please contact us at (877) 852-8998 or e-mail us at info@chakamarketbridge.com.

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