In partnership with KUERO Nicaragua, Chaka is excited to bring you the highest quality leather handbags available on the market. We hope to deliver an unparalleled union of quality, style and social responsibility. This promise comes with a commitment.
Kuero handbags are backed by a 1 year producer's guarantee. We will repair or replace handbags with production defects free of charge for up to a year after purchase. Currently, we cannot handle repairs that are the result of normal wear and tear.
If you believe that there is a defect in materials and/or workmanship, please contact Customer Service at email@example.com for a return authorization and address.
We will repair or replace your item free of charge if we determine, upon inspection, that the damage is due to a production defect. Your bag will be repaired or replaced as quickly as possible. However, if a bag must be shipped back to Nicaragua, please allow up to two to three months. An expected turnaround time will be provided when your bag is received.
If our inspection determines that there is a production defect, we will refund you for standard shipping costs. Please select the most economical shipping rate possible.